Welcome to Hotel Casa San Marcos This page contains important information regarding your stay, reservation policies, guest services, and general terms and conditions. By confirming a reservation with us, guests acknowledge and accept the following policies. Check-In & Check-Out Check-In: From 2:00 PM Check-Out: Until 12:00 PM Early check-in and late check-out are subject to availability and may generate additional charges. For arrivals after 10:00 PM, we kindly ask guests to inform us in advance in order to coordinate their reception. Reception Hours Reception operates daily from 7:00 AM to 10:00 PM. Outside reception hours, assistance remains available through our WhatsApp support line. 📲 WhatsApp: +593 95 989 5941 Airport Transfers Private airport transportation can be arranged upon request. Rate: USD 30 per trip (1–3 passengers) Payment is made directly to the driver. To coordinate the service, please provide: * Airline * Flight number * Arrival time * Number of passengers * WhatsApp or contact number Additional Experiences & Services Guests may personalize their stay with curated experiences and services organized by Casa San Marcos and Viaja Disfruta Repite Available experiences may include: * Quito city experiences * Otavalo, Mindo, Cotopaxi & Quilotoa day tours * Galápagos programs * Private transportation * Romantic room setups * Personalized celebrations * Restaurant reservations and dining experiences All services are subject to availability and advance coordination. Rates, Taxes & Charges Published rates may or may not include taxes depending on the booking platform or selected rate plan. Applicable charges: * 15% VAT (Ecuadorian residents only, according to Ecuadorian law) * 10% service charge * USD 1.50 city tax per room / per night International travelers exempt from VAT may be asked to present: * Passport * Andean Migration Card or equivalent entry documentation Reservation Policies Reservations are confirmed once availability and payment conditions are accepted. Casa San Marcos reserves the right to cancel or modify reservations in cases including, but not limited to: * Invalid payment methods * Fraud prevention * Force majeure situations * Operational issues beyond reasonable control Special requests are subject to availability and cannot always be guaranteed. Cancellation & No-Show Policy Cancellation conditions depend on the selected reservation policy at the time of booking. In case of no-show or late cancellation, corresponding penalties may apply according to the confirmed rate conditions. Non-refundable reservations cannot be modified or canceled without penalty. Property & Guest Responsibility Guests are responsible for any damage caused to rooms, furniture, decoration, artworks, or hotel facilities during their stay. Smoking is prohibited inside rooms and interior spaces unless explicitly authorized. The hotel reserves the right to refuse service or terminate a stay in situations involving: * Aggressive behavior * Illegal activities * Excessive noise * Damage to the property * Violation of hotel policies Privacy & Data Protection Personal information shared with Casa San Marcos is used exclusively for reservation management, operational coordination, guest communication, and legal obligations. We do not sell or distribute personal information to third parties outside operational necessities related to the guest experience. By making a reservation or contacting us, guests consent to the processing of their information for hospitality and communication purposes. Photography & Social Media Casa San Marcos is a boutique hospitality and cultural experience where photography and content creation may occasionally take place in common areas. Guest privacy is always respected. If a guest prefers not to appear in any photo or video content, they may notify the team at any time. Contact Information 📧 info@casasanmarcos.com 📲 WhatsApp: +593 95 989 5941 🌐 Official Website Thank you for choosing Casa San Marcos. We look forward to welcoming you to Quito.
